CUSTOMER FULFILMENT ADMINISTRATOR

STAINES-UPON-THAMES

£22,000

Our client is looking for an Administrator to provide administrative support within the Customer Fulfilment team and to support the wider Customer Services team as and when required.

Key Tasks and Responsibilities:

Registration Process:

Enter information received from e-mails, phone calls, registration
documents and forms etc., into appropriate database i.e. CRM, to

ensure that all prospect information is captured accurately and

Maintain a record of all new registrants throughout the administration
Responsible for the processing of new customer registrations into
systems/ programs

Understand and follow both Customer Services and Business
Development processes

Keep abreast of all software vendor systems and associated changes/
updates

Liaise with internal departments any changes to system vendors
systems to ensure billing is possible.

Provide administrative support to Customer Services on an ad-hoc
basis

Have an appreciation of the importance of legal and regulatory
frameworks

Understand and comply with Information Security and Data Protection
procedures

Qualifications / Skills required:

Strong administrative skills
Strong written and verbal communication skills essential
Highly organised, good planning skills
High level of attention to detail
Able to work on own initiative and the ability to multi-task as well as
ability to work under pressure

Ability to work in a team
Problem solving skills
Proficient in Word, Excel PowerPoint and Outlook.
Flexible approach to work / multi-tasking
Ability to take a logical approach to problem solving
Excellent listening skills
Strong desire to assist customers
Friendly personality
Ability to demystify technical issues using plain language.
Team player
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.