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1st Line IT Supprot

1st Line IT Support 
STAINES


About the role

The prime responsibility of the role is to work within the EMEA MIS help-desk arena offering first line IT support via phone or remote control. Excellent communication skills are required to deal with queries via phone and good troubleshooting skills needed to resolve many end user issues relating but not limited to hardware and software.

Main responsibilities

•    To answer helpdesk calls promptly and professionally and to ensure all helpdesk calls received are accurately logged via supported ticketing systems
•    Respond to helpdesk emails, escalating incidents and problems where appropriate
•    Support the EMEA users in the use of computer equipment by providing standardized online documentation, intranet links and first line advice
•    Gather key information and provide quick fixes for initial or known problems and process any incidents for resolution by the team, as appropriate
•    Support the EMEA users in the use of computer equipment by providing standardized online documentation, intranet links and first line advice
•    Gather key information and provide quick fixes for initial or known problems and process and incidents for resolution by the team as appropriate
•    Maintain a log of software or hardware problems that have been detected
•    Maintain a high degree of customer service for all support queries

Candidate requirements
•    Excellent communication and interpersonal skills
•    Highly organised, accurate and good attention to detail
•    Previous experience within a customer service role
•    Good team player and able to work on own initiative 
•    Good working knowledge in application interfaces including MS Windows 7 &10, Microsoft Internet Explorer, Citrix and MS Office

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy.  Plum Personnel is an equal opportunities employer.
 

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