Customer Operations Executive
| Area | Surrey, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Job Ref | 952711 |
- Description
- CUSTOMER OPERATIONS EXECUTIVE
WALTON ON THAMES
SALARY CIRCA £25,000
About the Role
We are recruiting on behalf of our client for a motivated and detail-oriented Customer Operations Executive to join a friendly and collaborative team. This is a varied and fast-paced role, ideal for someone who enjoys working across customer service, sales administration, logistics coordination, and operational support.
The successful candidate will play a key role in ensuring the smooth day-to-day running of customer and sales operations, working closely with internal teams, customers, and external partners to deliver an excellent customer experience from enquiry through to order fulfilment.
We are seeking someone who is organised, proactive, adaptable, and confident managing multiple priorities within a busy environment.
Key Responsibilities
Customer Service & Sales Support
- Deliver excellent customer service from initial enquiry through to order fulfilment
- Act as the main point of contact for customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Handle incoming telephone calls and customer enquiries
- Build strong working relationships with customers and internal teams
- Liaise closely with other departments to ensure smooth operations
- Monitor and support sales and operational reporting activities
- Prepare courier and shipping documentation where required
Administration & Operations
- Resolve stock and shipping queries in collaboration with internal teams
- Manage invoicing and maintain accurate operational records
- Ensure customer enquiries are responded to promptly
- Maintain daily order sheets and internal trackers
- Prepare weekly sales figures and reports
About You
Essential Skills & Experience
- Previous experience in a customer-facing, customer service, or office administration role
- Excellent organisational skills and strong attention to detail
- Confident communication skills with the ability to build relationships at all levels
- Positive, proactive, and solution-focused approach
- Ability to multitask and prioritise effectively in a fast-paced environment
- Strong time management skills with a reliable and efficient work ethic
- Good working knowledge of Microsoft Word, Outlook, and Excel
Desirable Skills & Experience
- Experience within sales operations or order processing
- Experience using ERP, warehouse, finance, or ecommerce systems
- Experience coordinating logistics or shipping activities
Personal Attributes
We are looking for someone who is:
- Adaptable and flexible
- Customer-focused and service-driven
- Calm, professional, and dependable
- Comfortable working independently and as part of a team
- Motivated to contribute to team success
This is an excellent opportunity to join a supportive and growing organisation where your contribution will make a real impact and where you can further develop your skills across customer operations and administration.
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.