Part-Time Customer Operations Administrator
| Area | Surrey, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Job Ref | 884858 |
- Description
- PART-TIME CUSTOMER OPERATIONS ADMINISTRATOR
SALARY £25K PRORATED
HERSHAM
About the role
Our Client is a highly successful leader in their field who have been trading for over 30 years and looking to maintain that status with an exciting and challenging growth plan for the next 5 years. With a mix of own label and branded products, they sell to c2000 customers across several countries including the UK. They are seeking a highly motivated, reliable, and detail-oriented Part-Time Customer Operations Administrator to join their close-knit team, supporting UK and Irish accounts. This is a fast-paced, hands-on role suited to someone adaptable, proactive, and confident working across multiple operational and customer-focused activities.
Role Overview
Working as part of a small, collaborative team, the Part-Time Customer Operations Administrator will play a key role in ensuring the smooth running of sales administration and customer operations. The role combines customer service, order processing, logistics coordination, and reporting, with a strong focus on accuracy, efficiency, and delivering an excellent customer experience from initial enquiry through to order fulfilment.
Principal Duties
- Ensure all trade and consumer customers receive excellent customer service from initial enquiry through to order fulfilment
- Act as the primary point of contact for customer enquiries via phone and email, providing timely and professional responses
- Communicate clearly and effectively with customers, sales agents and warehouse teams
- Ensure Head Office accounts are fully serviced and kept informed of promotions, updates, and relevant sales activity
- Receive and process sales orders accurately and efficiently
- Collect pro forma payments where required
- Monitor sales activity against targets and contribute to sales performance tracking
- Prepare courier and dangerous goods documentation in line with shipping requirements
- Deal with stock and shipping queries by working closely with the product supply and warehouse teams
- Manage daily invoicing and ensuring invoices are emailed or posted
- Scan and store all dispatch and invoicing paperwork accurately
- Maintain accurate records on internal performance trackers
- Ensure all emails received in the Customer Operations and Info mailboxes are dealt with in a timely manner
- Complete daily order sheets
- Prepare and send weekly sales agent figures and reports each Friday
- Previous office or customer service experience in a similar role
- Highly organised with strong attention to detail
- Confident communicator with the ability to engage at all levels
- Proactive, positive, and solution-focused with a “can-do” attitude
- Ability to multitask, prioritise workload, and work well under pressure
- Strong time management, reliability, and efficiency
- Competent in Microsoft Word, Outlook, and Excel
- Experience in sales operations or order processing
- Knowledge of Sage200, Shopify or other eCommerce platforms
- Experience coordinating shipping or logistics
- Experience shipping dangerous goods
Personal Attributes
- Adaptable and flexible in a fast-moving environment
- Customer-focused and service-driven
- Calm, professional, and reliable
- Able to work both independently and as part of a close-knit team
- Committed to achieving results and supporting business growth
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.